Partner terms

01What these terms are

These terms are the agreement between you and Flow Group AB, organisation number [Organisation number], [Registered street address, postcode and city], Sweden (“Flow Group”, “we”) for using Flow Affiliate as a partner. You accept them when you create an account, and the version you accepted is saved with your account.

Each program also has its own agreement, published on the program’s page with a version number, which you accept when you join. It sets the commission, what qualifies and what kind of promotion is allowed. Where a program agreement and these terms disagree, the program agreement applies to that program.

You act as an independent partner. Nothing here makes you our employee, agent or representative, and you may not present yourself as one.

02Your account

You must be at least 18 years old. If you register for a company or agency, you confirm that you are allowed to act for it.
The information you give about yourself, your channels and your payee must be correct, and kept up to date.
Keep your sign-in details to yourself. You are responsible for what is done through your account. Tell us at once if you think someone else has access.
An agency or network is responsible for the people and channels it runs traffic through as if their actions were its own.

03Joining programs

Some programs approve you instantly; others review an application first. We may decline an application, ask for more information, or pause or end a membership, and we tell you when we do. You can leave a program whenever you like.

We may change or close a program. A change to commission rules applies to conversions after the change, never to commissions you have already earned.

04How you may promote

Each program page lists the traffic it allows and prohibits. In every program:

Be truthful. Do not promise earnings, rewards or features the app does not offer.
Make it clear when content is advertising, as the Swedish Marketing Act and the rules of the channel you publish on require.
Do not send unsolicited messages, and do not use bots, fake accounts, misleading redirects or paid incentives to produce clicks or sign-ups.
Do not refer yourself, or create accounts in the apps in order to earn commission on them.
Do not bid on the apps’ brand names in paid search, or register confusingly similar domains or accounts, unless the program says you may.
Follow the law that applies to your own channels, including privacy and cookie rules for your own website and mailing lists.

You may use the apps’ names, logos and the share materials we provide, only to promote the programs you are a member of and only while you are a member. All other rights in them stay with Flow Group.

05Tracking and attribution

Referrals are credited through your tracking links and codes. Each program states its attribution rule and how long a click is credited. Our records of clicks and of the events the apps report decide whether a conversion is yours, and you can inspect them in the portal.

A referral made without your link or code, or one that our tracking could not record, does not earn a commission. Where an app runs its own invite-a-friend scheme, the program page says how sign-ups that already have a friend referrer are treated.

Clicks on your links are recorded as described in the privacy policy and the cookies page.

06Commissions

You earn a commission when a conversion qualifies under the rules published for the program at the time. A commission starts as pending and is approved once the program’s hold period has passed and the conversion has not been rejected.

We may reject or reverse a commission, including one already approved, when:

the conversion came from traffic that these terms or the program prohibit, or from fraud
the underlying sign-up or purchase was cancelled, refunded or found to be a duplicate
the app reports that the user already had a friend referrer and the program excludes that
it was credited by mistake.

If a reversed commission has already been paid, we may set it off against later settlements. Every rejection and reversal is shown in the portal with its reason.

07Settlements and payouts

Approved commissions are collected into a settlement per period and currency. The period is a month unless the program says otherwise. Each settlement comes with a statement listing every commission in it.

A settlement is created when your approved balance reaches $50. A smaller balance stays approved and carries over to the next period.
Before a settlement can be paid you must register a payee and bank details, and we must have verified them. We may ask for documents to do so.
Companies are paid against an invoice that matches the statement. Upload it in the portal; we review it and tell you if it needs a correction. Where we have agreed self-billing with you, we issue the invoice on your behalf.
VAT follows the payee: Swedish VAT is added for Swedish VAT-registered companies, the reverse charge applies to EU companies with a valid VAT number, and no Swedish VAT is added for companies outside the EU.
Cash payouts to private individuals are not available yet. Programs for inviting friends pay rewards inside the app instead, as the program page describes.
Payouts are made by bank transfer to the registered account. If a payment is returned by the bank, we ask you to correct the details and pay again.

You are responsible for reporting and paying your own taxes and social charges on what you earn.

08If you disagree with a decision

You can dispute a commission, a rejection or a settlement from the portal. A member of our staff reviews it and you are told the outcome with the reason. Raise a dispute as soon as you notice the problem, while the click and event records behind it are still complete: some click details are removed after 90 days.

09Suspension and ending the agreement

You can close your account at any time under Settings → Privacy. Closing takes effect after 30 days and waits until approved commissions have been paid out.

We may suspend your account or links while we look into suspected fraud or a breach of these terms, and we may end the agreement if the breach is serious or repeated. We may also end it for any other reason with 30 days’ notice.

When the agreement ends your links stop crediting conversions. Commissions approved before the end are still settled and paid, except those earned in breach of these terms.

10Liability

We work to keep the platform and tracking available and accurate, but we do not promise that they will be free of interruptions or errors. If tracking fails because of something on our side, tell us and we will correct what our records allow us to verify.

Neither party is liable to the other for indirect loss, such as lost profit or expected earnings. Our total liability to you in any twelve-month period is limited to the commissions payable to you for that period. These limits do not apply to intent or gross negligence, or where the law does not allow liability to be limited.

You are liable for loss that your promotion causes us through a breach of these terms or of the law, including claims from others that result from it.

11Changes to these terms

We may change these terms. We publish the new version here with its version number and tell you by email or in the portal at least 30 days before a change that matters to you takes effect. If you do not accept it, you can close your account before then; continuing to use the platform after it takes effect means you accept the new version.

12Law and disputes

Swedish law applies to these terms. Disputes are settled by the Swedish courts, with Stockholm District Court as the court of first instance. If you act as a private individual, this does not take away any protection that mandatory consumer law in your country of residence gives you.